We cover on this page the Frequently Asked Questions that NDIS participants, families, and referrers often have when exploring support options with YAY Today. Here, you’ll find clear and practical answers to help you better understand our services, how we work, and what to expect.
In addition, we make information easy to access so you can make informed decisions with confidence.
If you can’t find what you’re looking for in these NDIS Frequently Asked Questions, please contact our team here.
Last updated: May 2026
You can start by contacting our team or sending through a referral. We will take time to understand your goals, support needs, preferences. And your NDIS funding, location, and what kind of support you are looking for.
From there, we will talk you through the next steps and discuss suitable services. And we will help work out whether YAY Today is the right fit for your needs. Our goal is to make the process clear, supportive, and easy to follow.
You do not always need a formal referral to contact YAY Today. Participants, family members, carers, support coordinators, plan managers, or other professionals can reach out to ask questions or discuss support options.
A referral can be helpful because it gives us important information about the participant. That includes goals, support needs, funding, risks, preferences, and current support arrangements.
Yes. Support coordinators can refer participants to YAY Today by contacting our team or submitting a referral. We work with support coordinators to understand the participant’s goals, funding, support requirements, and any important safety or communication considerations.
After receiving the referral, our team will review the information and follow up to discuss availability, suitability, and next steps.
The timeframe depends on the participant’s needs, location, funding, worker availability, and the type of support required. Some supports may be arranged quickly, while more complex supports may need extra planning before they begin.
Before services start, we take time to understand the participant’s goals, preferences, risks, and support requirements so we can make a suitable match and set up supports safely.
Once we receive your referral, our dedicated customer service team will contact you within 24 hours. We will reach out via email or phone to confirm that we have received your referral and to discuss the next steps. This prompt communication ensures that we can begin addressing your needs and setting up the necessary services as quickly as possible.
After you send an enquiry, our team will review the information and get in touch with you. We may ask questions about the participant’s goals, NDIS plan, support needs, preferred days and times, location, communication preferences, and any safety considerations.
The next steps may include discussing services, checking availability, reviewing funding, completing intake information, matching support workers, and setting up a service agreement before supports begin.
The National Disability Insurance Scheme (NDIS) is an Australian government initiative. It is designed to provide support to people with disabilities, their families, and their caregivers. Through this scheme, the NDIS provides funding to eligible people with disability. It helps them to gain more time with family and friends or greater independence. It also helps them access to new skills, jobs, or volunteering in their community, and an improved quality of life.
Yes, many YAY Today services may be funded through Core Supports, depending on your NDIS plan and goals. Core Supports are often used for assistance with daily living, community participation, social activities, and support to build independence.
Because every NDIS plan is different, we’ll help you understand whether your funding is suitable for supports you’re looking for.
In some cases, Capacity Building funding may be used for supports that help develop skills, independence, confidence, social participation, or employment-related goals.
The suitability of Capacity Building funding depends on your plan, goals, support category, and the type of service requested. Our team can talk through your plan with you, your family, or your support coordinator.
Yes. YAY Today can work with self-managed and plan-managed participants.
If you are self-managed, invoices are usually sent directly to you or the person managing the plan. If you are plan-managed, invoices are usually sent to your plan manager. We can discuss invoicing and service arrangements before supports begin so expectations are clear.
If your NDIS funding changes, please let us know as soon as possible. We can review your current supports with you and discuss what may need to change.
This may include adjusting support hours, changing service types, updating goals, or working with your support coordinator or plan manager to understand the best next step. We aim to keep communication clear so participants and families know what is happening.
We match support workers based on the participant’s goals, support needs, preferences, location, availability, communication style, and the type of support required.
Where possible, we also consider interests, personality fit, experience, and any specific skills needed. A good match is important because strong, respectful support relationships can help participants feel more comfortable, confident, and engaged.
Yes. If the match does not feel right, you can let us know. Participants, families, carers, or support coordinators can raise concerns at any time.
We will listen to your feedback, review what is not working, and look at whether a different support worker or support arrangement would be more suitable. Your comfort, safety, and choice are important parts of quality support.
YAY Today support workers are expected to complete relevant onboarding and training before providing supports. This may include information about participant safety, duty of care, privacy, communication, incident reporting, and person-centred support.
Depending on the participant’s needs, additional training, experience, or supervision may be required before a worker is matched. We review support requirements carefully so workers understand the expectations of their role.
Support workers may be able to assist with transport as part of community access or daily support, depending on the participant’s plan, goals, support needs, and service agreement.
Transport arrangements should be discussed before supports begin so everyone understands what is included, how travel will be managed, and whether any additional costs or requirements apply.
YAY Today may provide support for participants with more complex or high-intensity needs, depending on the individual’s requirements, available workers, training needs, and whether the support can be delivered safely and appropriately.
Before high-intensity or complex supports begin, we review the participant’s needs carefully. This may include discussing risks, support plans, worker training, supervision, communication requirements, and escalation processes.
YAY Today supports participants to access the community in ways that are meaningful to them. This may include social activities, appointments, shopping, local events, exercise, recreation, skill-building activities, or spending time in the community.
Community access support is tailored to the participant’s goals, interests, confidence, routine, and support needs. The aim is to help participants build independence, connection, and confidence at their own pace.
YAY Today offers programs and workshops that support social connection, independence, creativity, life skills, and community participation.
Available programs may change over time, so we recommend contacting our team to ask what is currently running. We can talk you through the options and help identify which activities may suit the participant’s interests and goals.
Yes. YAY Today supports are designed around the participant’s goals, preferences, routines, communication style, and interests.
This might include building confidence in the community, developing daily living skills, joining social activities, exploring hobbies, working toward employment goals, or increasing independence. We review supports over time so they can be adjusted as goals and needs change.
Yes. YAY Today can support participants who want to explore employment, build work-related skills, increase confidence, or take steps toward future work opportunities.
Employment-related support may include developing routines, building communication and social skills, exploring interests, preparing for work environments, or connecting with appropriate activities and opportunities. The type of support will depend on the participant’s NDIS goals and funding.
Participant safety is a key part of how YAY Today delivers support. Before supports begin, we take time to understand the participant’s needs, preferences, communication style, routines, risks, and any important safety considerations.
Support workers are onboarded and expected to follow YAY Today’s policies and procedures, including privacy, duty of care, incident reporting, and respectful support practices. Where needed, we may also consider worker experience, extra training, supervision, and communication with families, carers, support coordinators, or referrers.
If a concern, incident, or change in support needs occurs, it can be reported and escalated so the situation can be reviewed and responded to appropriately.
If you are unhappy with your support or have a concern, you can contact YAY Today and let us know what has happened. Participants, families, carers, support coordinators, and referrers can raise feedback or complaints.
We will listen to the concern, review the situation, and work with you to understand what needs to happen next. This may include changing support arrangements, reviewing a worker match, updating communication, or escalating the matter if required.
You can also use the Feedback page on our website to share a complaint, concern, or suggestion.
YAY Today respects participant privacy and handles personal information carefully. Information about participants is used to understand support needs, deliver services, communicate with relevant people, and meet legal and service obligations.
Personal information should only be shared with people who need it for appropriate support, safety, administration, or compliance reasons. If you have questions about what information is collected or how it is used, you can ask our team before services begin.
Participants have the right to be treated with dignity, respect, and fairness. This includes the right to make choices, be involved in decisions, raise concerns, access safe supports, and have their privacy respected.
YAY Today aims to provide support that listens to the participant’s voice, respects individual goals and preferences, and encourages independence wherever possible.
Choosing the right NDIS provider is an important decision. If you are unsure where to start, our team can talk you through YAY Today’s supports, referral process, availability, and whether our services are the right fit for your goals.
You can contact us by phone or email using the details below, or send an enquiry through the button on this page. We will respond as soon as possible and guide you through the next step.