At YAY Today, we treat feedback from participants, families, and Support Coordinators as a core part of staying accountable, safe, and effective.
We support people with diverse and sometimes complex needs, and we work closely with families, carers, Support Coordinators, and referrers. Because of this, we keep our services responsive, respectful, and continuously improving. Your feedback shows us what works, what needs adjustment, and where we need to do better.
We welcome feedback from participants, families, nominees, staff, and professionals. You can share positive feedback, concerns, suggestions, or complaints. We review all feedback carefully so we can learn, improve outcomes, and strengthen our services.
You can choose to submit feedback anonymously if that feels safer or more comfortable. You may also include your name and contact details if you want us to follow up, clarify information, or update you on actions taken. No matter how you provide feedback, we treat you with respect.
If something hasn’t gone well, we want to know early. When you raise concerns, you help us address issues quickly and manage risks effectively. Likewise, when things go well, your feedback helps us reinforce strong practice and maintain consistency across our team.
Our team handles all feedback in line with NDIS obligations, internal policies, and our commitment to ethical service delivery. We use feedback to review services, guide staff training, and improve our processes.
By sharing your experience, you help us build safer, stronger, and more reliable supports. In turn, your participant feedback helps us improve outcomes not only for you, but for others who rely on NDIS services.
Thank you for taking the time to share your voice.