At YAY Today, feedback from participants and their family, and from Support Coordinators is a core part of how we stay accountable, safe, and effective.

We support people with diverse and sometimes complex needs, and we work closely with families, carers, Support Coordinators, and referrers. That means our services must be responsive, respectful, and continually improving. Your feedback helps us understand what is working, what needs adjustment, and where we need to do better.

We welcome feedback from participants, families, nominees, staff, and professionals. This includes positive feedback, concerns, suggestions, and complaints. All feedback is taken seriously and reviewed with the intention of learning and improving outcomes — not defensiveness or blame.

You can choose to provide feedback anonymously if that feels safer or more comfortable. Providing your name and contact details is optional, but may allow us to follow up, clarify information, or update you on actions taken. Regardless of how you choose to submit feedback, you will be treated with respect.

If something hasn’t gone well, we want to know early. Raising concerns helps us address issues before they escalate and ensures risks are identified and managed appropriately. If something has gone well, that feedback also matters — it helps reinforce good practice and consistency across our team.

Feedback submitted through this page is handled in line with our NDIS obligations, internal policies, and commitment to ethical service delivery. Where required, feedback may inform service reviews, staff training, or process improvements.

By sharing your experience, you are contributing to safer, stronger, and more reliable supports — not just for yourself, but for others who rely on NDIS services.

Thank you for taking the time to be heard.